Privacy Policy

This Privacy Policy ("Policy") describes how our company (“Wiise Digitize“, "Service Provider," "we," "us," or "our") collects, uses, discloses, and protects the personal information of our customers ("Customer," "you," or "your") in connection with the use of our services for the conversion, enhancement, editing, and return of analog media to digital format. We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Collection of Personal Information

1.1 Information You Provide: When you engage our services, we may collect personal information that you voluntarily provide to us, including but not limited to your name, address, email address, mailing address, and payment details. This information is necessary for us to fulfill our services and communicate with you effectively.

1.2 Information from Analog Media: As part of our services, we may collect personal information contained within the analog media you provide, such as names, dates, locations, and other identifying information. We will handle this information in accordance with the terms of this Privacy Policy.

2. Use of Personal Information

2.1 Service Delivery: We may use your personal information to provide our services, including the conversion, enhancement, editing, and return of analog media to digital format. This may involve communicating with you, processing your orders, and delivering the converted digital media.

2.2 Communication: We may use your personal information to communicate with you regarding your orders, service updates, promotional offers, and other relevant information. You may opt out of receiving promotional communications at any time.

2.3 Research and Development: We may use aggregated and anonymized data for research and development purposes to improve our services, develop new features, and enhance the user experience. This data will not personally identify you.

2.4 Legal Compliance: We may use and disclose your personal information as required by law, regulation, or legal process, or to protect our rights, property, or safety, and that of our customers or others.

3. Sharing of Personal Information

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping companies, payment processors, website creation, cloud service platforms, and IT support providers. These service providers are bound by confidentiality obligations and are only permitted to use your personal information for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud or security issues, or enforce this Privacy Policy.

4. Data Security

4.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, access controls, and regular security assessments.

4.2 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we will securely dispose of your personal information.

5. International Data Transfers

5.1 Data Transfer: Your personal information may be transferred to, processed, and stored in countries other than your own. These countries may have different data protection laws from your jurisdiction. By using our services, you consent to the transfer of your personal information to these countries.

5.2 Adequate Safeguards: Where required by applicable laws, we will take appropriate measures to ensure that your personal information receives an adequate level of protection when it is transferred internationally.

6. Your Rights

6.1 Access and Rectification: You have the right to access and update your personal information. If you believe that any of the information we hold about you is inaccurate or incomplete, please contact us to rectify it.

6.2 Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information. However, withdrawal of consent may impact our ability to provide you with our services.

6.3 Data Portability: Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

6.4 Erasure: You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7. Children's Privacy

7.1 Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with their personal information without parental consent, please contact us, and we will take steps to remove the information from our systems.

8. Changes to this Privacy Policy

8.1 We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website. Your continued use of our services after the posting of any revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at the following email address: support@wiisedigitize.com.

Last Updated: October 13, 2023